StelluneThis policy explains how Stellune (“we”), a BAIC company, handles personal information on this website and in the Stellune app. We follow South Africa’s Protection of Personal Information Act (POPIA). Where the EU or UK GDPR applies to you, we follow it too.
The short version
- Your birth details, journal and notes stay on your own device. We don’t keep a copy on our servers.
- When you ask the app’s guide a question, your question and a short summary of your chart are sent to our AI provider to write the answer.
- Payments are handled by Apple or Google. We never see your card details.
- We don’t sell your personal information, and we don’t use it for advertising profiles.
Information we handle
On this website
- Calculator details. The date, time and place of birth you type into our tools are worked out in your browser. They’re not sent to us. Your browser may remember your last entry on your device so the page opens where you left off; you can clear this in your browser settings.
- Technical information. Our hosting provider receives standard technical data, such as your IP address and browser type, to deliver the site and protect it from attacks.
- Analytics. If we add analytics, we’ll ask for your consent first and describe it here.
- Messages you send us. If you email us, we use your email address and message only to reply.
- The early list. If you join the early list, we keep your email address to send you one launch email with your offer. We store it in a Google Form and Sheet (Google is our processor, so it may be held outside South Africa). We don’t sell or share it, and we delete it within six months of launch or as soon as you ask. Each email has a way to unsubscribe.
In the app
- Your birth details (date, and optionally time and place) and an optional name. These are used to work out your readings and are stored on your phone.
- What you write in the app, such as journal pages, logged signs, intentions, gratitude notes and vision board pictures. These are stored on your phone. Letters written in “Write it, let it go” are never stored at all.
- Questions to the guide. To answer, we send your question and a summary of your chart (signs, numbers and energies, not your name) to our AI provider. They process it to produce the answer. We choose providers whose terms don’t allow them to use this information to train their models.
- Subscription status. Apple or Google tells us whether you have an active plan, so the right features open. We don’t receive your payment details.
Why we use it
We use personal information only to:
- give you your readings and the features you ask for;
- answer your questions and messages;
- keep the website and app working and secure;
- meet our legal obligations.
Our lawful basis is your consent (which you can withdraw at any time) and our legitimate interest in providing a working, secure service.
Sharing and transfers
We share information only with service providers who help us run the service: our hosting provider, our AI provider and the app stores. Some of them are outside South Africa. We only use providers who are bound by data-protection laws or agreements that give your information a level of protection similar to POPIA’s, as section 72 of POPIA requires.
How long we keep it
Information on your device stays until you delete it or remove the app. Guide questions are kept by our AI provider only as long as their terms allow for safety and abuse monitoring. Emails are kept as long as needed to deal with your message.
Your rights
Under POPIA you have the right to:
- ask what personal information we hold about you;
- ask us to correct or delete it;
- object to how we use it;
- withdraw your consent;
- complain to the Information Regulator (South Africa) at www.inforeg.org.za.
In the app you can download everything it has saved (More → Download my data) and delete it at any time. To make any other request, email privacy@mystellune.com.
Children
Stellune is meant for adults. We don’t knowingly collect personal information from anyone under 18.
Security
We collect as little as we can, keep most of it on your own device, and use encrypted connections (HTTPS) for everything we send. No system is completely secure, so please protect your phone with a passcode.
Changes to this policy
If we change this policy, we’ll update the date at the top. If a change is significant, we’ll tell you in the app.
Contact and Information Officer
Information Officer: contact us at hello@mystellune.com
Stellune, a BAIC company (company registration with the CIPC in progress), South Africa
Email: privacy@mystellune.com